Responsible Gambling

Responsible Gambling at Vincispin

Pokies and casino games are entertainment, not a way to make money. Vincispin provides a set of safer-gambling tools so you can play within limits that suit your life, your budget and your time. This page explains what each tool does and how to use it.

These tools exist because gambling should stay fun. If it stops being fun, or starts affecting your finances, relationships or wellbeing, the tools below are built to help you step back before things get difficult.

Who this page is for

Every Vincispin player must be 18 years or older. This page is for anyone who wants to manage their own play more carefully, and for anyone worried about a family member or friend's gambling.

Setting a Limit on Your Account

Deposit, loss and time limits are set from your account settings. They apply going forward and give you a clear ceiling you cannot accidentally cross. Here's how to put one in place:

1. Log in to your Vincispin account and go to the account or settings menu.
2. Open the responsible gambling or safer play section.
3. Choose the type of limit: deposit, loss or session time.
4. Select a daily, weekly or monthly period for that limit.
5. Enter the amount in AU$ or the number of minutes/hours, then confirm.
6. Check your email or account notifications for confirmation the limit is active.

Lowering a limit takes effect immediately. Raising a limit, or removing one, takes longer to apply, giving you a cooling-off window instead of an instant reversal. This delay is deliberate and is part of how the tool protects you.

Reality checks

A reality check is a pop-up reminder that shows how long you've been playing and, where available, what you've spent. It doesn't stop play, it just interrupts the session so you can decide whether to keep going or log off.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a set period when you decide you need a break. It's a firmer step than a limit because it blocks login entirely rather than capping spend.

How to start self-exclusion

1. Go to the responsible gambling section of your account settings.
2. Select the self-exclusion option.
3. Choose the length of exclusion offered (short-term break or longer period).
4. Confirm the request. Your account access is then suspended for that period.

While self-excluded, you will not be able to log in, deposit or receive marketing emails about promotions. If you need support while excluded, Gambling Help Online remains available at any time, independent of your account status.

What self-exclusion does not cover

Self-exclusion applies to your Vincispin account. It does not register you with BetStop, Australia's national self-exclusion scheme, which covers licensed Australian wagering operators rather than offshore casino accounts. If you want a broader exclusion across multiple services, look into dedicated self-exclusion and blocking software in addition to the account-level tool.

Safer Gambling Tools at a Glance

Recognising the Warning Signs

Problem gambling develops gradually and is easier to address early. Being honest with yourself about these signs is the first and hardest step.

Signs to watch for in your own play

• Spending more time or money on pokies than you planned to.
• Chasing losses by depositing again to try to win back what you've spent.
• Hiding your play, or the amount you've spent, from family or friends.
• Using money meant for bills, rent or essentials to keep playing.
• Feeling irritable, anxious or low when you try to cut back or stop.
• Borrowing money or selling things to fund further sessions.

Signs in someone you care about

• Sudden secrecy around phones, money or online accounts.
• Unexplained debts or requests to borrow money repeatedly.
• Mood swings tied to wins or losses, or withdrawal from usual activities.
• Neglecting work, study or family responsibilities.

If any of this sounds familiar, it's worth setting a limit today, considering a self-exclusion period, or speaking with a free support service before things escalate.

Where to Get Help Locally

Support is free, confidential and available whether or not you continue to hold an account anywhere.

• Gambling Help Online: 1800 858 858, available 24/7, at gamblinghelponline.org.au. Offers phone counselling, online chat and local referrals.
• Lifeline: 13 11 14, for crisis support and mental health distress at any hour.
• Family and friends: Gambling Help Online also supports people affected by someone else's gambling, not just the person playing.

You can set limits or self-exclude on your Vincispin account at any time. These steps are reversible or time-bound, so reaching out for help is never an admission of failure, it's simply using the tools that are there for exactly this situation.

FAQ

How long does a Vincispin deposit limit take to change?

Lowering a deposit limit applies straight away. Raising or removing a limit takes effect after a delay, which gives you a cooling-off period instead of an instant increase, helping prevent impulsive decisions in the moment.

Can I self-exclude from Vincispin for a short period only?

Yes. Self-exclusion is chosen from the options offered in your account's responsible gambling settings, and you select the exclusion length that suits you, whether you need a short break or a longer period away from your account.

Does Vincispin self-exclusion also block other casino sites?

No. Self-exclusion on Vincispin only closes your Vincispin account. It does not cover BetStop or other operators. For broader coverage, pair it with independent blocking software and consider registering separately wherever that's available to you.

Is Gambling Help Online free and confidential?

Yes. Gambling Help Online on 1800 858 858 is a free, confidential service available 24/7, covering phone counselling, online chat and referrals to local face-to-face support across Australia, for players and for family members affected by someone else's gambling.

What should I do if I think my gambling is becoming a problem?

Start by setting a deposit, loss or time limit on your account today, then contact Gambling Help Online on 1800 858 858 for free, confidential support. Acting early, before debts or stress build up, makes it easier to get back on track.

18+ only. Gambling can be harmful if not kept under control. If you or someone you know needs support, contact Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au, available 24/7.